Your satisfaction is our priority. If you don't absolutely love your products then we want to make it right. Simply get in touch with your name and order number, and a brief description, then we'll reply within 24 hours to resolve the issue.
We offer free returns on any garments that are defective, but not for change of mind or exchange of size or colour. If you qualify for a free return, these costs will be reimbursed to you, directly to your account. Please ensure you include a receipt for standard postage costs.
Please return the order to the address below, including a copy of your order form and a brief note detailing the exchange or refund required.
30 Loganlea Loan
HOW TO AVOID RETURNS
1. Make sure you carefully read the size charts available on all product pages before placing your order. If for any reason you cannot locate or read the size chart, please contact us with any questions.
2. Not all monitors are the same and colours can appear differently. Things like your individual computer settings such as brightness and contrast can also effect colours so while we have made sure that the difference between the colours is accurately reflected, we can't guarantee that the colour you see on screen will be exactly the same as the real-life colour. In most cases it will be the same but very occasionally the keen observer may see a slight variation. If you feel the colour is drastically different, we will do our best to help or send a replacement, however, please be aware that some slight variation is a possibility.
3. Read your confirmation email immediately and make sure all details are correct. If you notice any errors, contact us ASAP to update any details.
4. Please calculate the shipping times and allow some buffer time before making an order, especially if it is for an event, birthday or special occasion. If we dispatch on time (within 7 days) and your item does not reach you within the expected time, this unfortunately does not constitute a reason for a free return.
5. Be careful when opening your package and do not use scissors or blades as you may damage the garment. We do not cover replacements for garments damaged through opening with scissor or blade punctures.
Returns can take up to 7 working days to process.
We know shopping online can be difficult, we are striving to make it easier.
Thanks for shopping with GOOD C★NT!